Of course we hope that you like your order - but don't worry, if you are not satisfied with anything, you can return the goods to us within 21 days of receipt of the order.
Pack the item together with the enclosed return form in the original packaging and seal it securely. Send the package with a shipping company of your choice to:
After receipt of the return, you will be reimbursed using the payment method you chose for the original transaction.
Please note : You bear the costs of the return.
Only goods that have been tried on for a size test can be returned. Worn or washed goods cannot be returned or exchanged.
The goods must have the original labels, the packaging is part of the goods. For hygiene reasons, our swimwear has a protective film and can therefore only be returned if it is in its original condition and the protective film and labels are intact.
Regardless of this, you have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise the right of withdrawal, you must send us (Delicate Love GmbH, Kaiserswerther Str. 132, 40474 Düsseldorf, telephone: 021186817147, e-mail: firstname.lastname@example.org) a clear declaration (e.g. letter or e-mail) about your decision to revoke this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired
If you have received a wrong or defective item, your return is free of charge. Please contact our customer service in advance here: email@example.com .